
AppFolio
Manage properties with AppFolio. Cloud-based property management software for marketing, leasing, and maintenance.
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Top 3 Features
Property management software for residential, commercial, and community associations.
Integrated accounting, leasing, and maintenance management.
Online portals for tenants, owners, and vendors to streamline communication.


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Software Description
The software description may have been generated by L2Business during the initial deployment of our directory and may not reflect the provider’s input. L2Business is transitioning to provider-written descriptions; however, we make no representations or warranties regarding the accuracy, completeness, or reliability of this description.
Introduction
AppFolio is a feature-rich property management software designed to help property managers and landlords streamline their operations and enhance their productivity. From tenant screening and rent collection to maintenance requests and financial reporting, AppFolio provides a comprehensive suite of tools to manage various aspects of property management efficiently. In this review, we will explore the key features and benefits of AppFolio and how it can assist property managers and landlords in effectively managing their rental properties.
Tenant Management and Communication
Effortless Tenant Screening
AppFolio offers a robust tenant screening feature that enables property managers and landlords to make informed decisions when selecting tenants for their properties. The platform provides credit checks, criminal background checks, and eviction history reports, allowing users to assess potential tenants' suitability and minimize the risk of future issues.
Streamlined Rent Collection
With AppFolio's rent collection feature, property managers and landlords can easily collect rent payments online, reducing the need for manual payment processing. The platform supports multiple payment methods, including credit cards, debit cards, and ACH transfers, and provides automatic rent reminders to tenants, ensuring timely payments.
Effective Tenant Communication
AppFolio also offers a built-in messaging system that enables efficient communication between property managers, landlords, and tenants. This feature allows users to send announcements, reminders, and updates directly to tenants' devices, ensuring clear and effective communication throughout the rental process.
Maintenance and Property Management
Simplified Maintenance Requests
The platform includes a maintenance request feature, allowing tenants to submit repair requests directly through the AppFolio app. Property managers and landlords can then review, prioritize, and assign these requests to maintenance personnel, streamlining the process and ensuring timely resolution of property issues.
Effortless Property Listings
AppFolio enables users to create and manage property listings, making it easy to advertise vacant units and attract potential tenants. The platform allows users to upload photos, write descriptions, and publish their listings on various rental websites, simplifying the marketing process for rental properties.
Financial Reporting and Analytics
Accurate Financial Reporting
AppFolio's financial reporting feature allows property managers and landlords to generate accurate and detailed financial reports, such as profit and loss statements, balance sheets, and cash flow statements. This feature provides valuable insights into the financial health of their properties and helps them make informed decisions for their businesses.
Conclusion
AppFolio is an all-in-one property management solution that can significantly improve the efficiency of managing rental properties for property managers and landlords. With its wide range of features, including tenant screening, rent collection, maintenance requests, and property listings, AppFolio provides users with the tools they need to effectively manage their properties and maintain positive relationships with their tenants. If you're a property manager or landlord looking for a comprehensive solution to streamline your property management process, AppFolio could be an excellent choice for you.
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Active Pricing Plans
Property Manager - Core
Market: Residential
Run your entire residential portfolio on a single, modern platform. No matter the size of your business or the mix — multifamily, single-family, affordable housing — we offer an ideal set of features that help efficiency go up and worries go down.
Designed for small to mid-size portfolios
Includes:
Robust Accounting and Reporting
Built-in Virtual Marketing and Leasing Tools
Resident and Owner Management
Online Maintenance
Fully Mobile Experience
Continuous Software Updates
Live Chat Support & Calls By Appointment
Select from 3 market types: Residential, Community Associations, or Commercial.
Cost per plan vary based on the chosen market. Prices are per unit, per month.
Starting at $1.40/month per unit
Property Manager - Plus
Market: Residential
Run your entire residential portfolio on a single, modern platform. No matter the size of your business or the mix — multifamily, single-family, affordable housing — we offer an ideal set of features that help efficiency go up and worries go down.
Designed for large, diverse portfolios
Includes:
Everything in Core, plus:
Workflow Management
Performance Insights
AppFolio Stack™ Premium Integrations
Data Export API
Microsoft® Excel® Report Connection
Affordable Housing Management
Elevated Service Experience
Select from 3 market types: Residential, Community Associations, or Commercial.
Cost per plan vary based on the chosen market. Prices are per unit, per month.
Starting at $3.00/month per unit
Investment Manager - Core
A strong foundation for your investment management business to build an efficient, streamlined operation with an eye on the future.
Includes:
Investor CRM
Fundraising Workflows
Investor Portal
Investment Financials
Asset & Pipeline Tracking
Financial-Grade Security
Dedicated Customer Care Rep
Asset Management | AppFolio Alpha™️
Starting at $700/month
Investment Manager - Premier
Designed for the most sophisticated Investment Manager firms.
Includes:
Everything in Core
Custom Investor Portal URL
SQL Export for Data Warehouse
Zapier Integration
API Access
Custom Investor Attributes
Asset Management | AppFolio Alpha™️
Contact Appfolio for custom quote
Main Features
Property Management
Accounting & Financials
Online Rent Payments
Maintenance Requests
Tenant Screening
Lease Management
Document Storage
Mobile App
Reporting & Analytics
Property Management
Provider Feature Description
The property management feature in AppFolio software is designed to streamline and automate property management tasks. It allows users to effectively manage rental properties, tenants, and leases. This feature enables users to easily track rent payments, generate financial reports, communicate with tenants, and handle maintenance requests. Additionally, AppFolio provides a centralized platform for property managers to store important documents and send out lease agreements electronically.
Accounting & Financials
Provider Feature Description
The accounting and financials feature in AppFolio software is comprehensive and intuitive. It allows users to easily manage their financials, including tracking income, expenses, and generating invoices. With AppFolio, users can also handle all aspects of their bookkeeping, such as reconciling bank accounts and generating financial reports. Additionally, this feature supports online payment processing, making it convenient for both property managers and tenants to handle rent payments and other financial transactions.
Online Rent Payments
Provider Feature Description
The online rent payments feature in AppFolio software streamlines the rent collection process for property managers and tenants. With this feature, tenants can conveniently pay their rent online using various methods such as credit/debit cards or ACH transfers. Property managers can also set up automatic recurring payments for tenants, ensuring consistent and timely rent collection. Additionally, this feature provides transparency by allowing both parties to view payment history and receive real-time notifications for successful transactions.
Maintenance Requests
Provider Feature Description
The maintenance requests feature in AppFolio software simplifies the process of managing and tracking maintenance tasks. It allows tenants to submit maintenance requests online, providing detailed descriptions and attaching relevant images or documents. These requests are then automatically routed to the appropriate property manager or maintenance staff, who can easily prioritize and assign tasks. The feature also enables users to track the progress of each maintenance request, communicate with tenants, schedule and dispatch vendors, and maintain a comprehensive maintenance history for each property.
Tenant Screening
Provider Feature Description
The tenant screening feature in AppFolio software streamlines the process of evaluating potential tenants. It allows property managers to access credit reports, background checks, and eviction history data for applicants. This feature also offers customizable rental criteria that help property managers quickly identify qualified tenants. Additionally, the tenant screening feature automates the application review process, saving time and providing a comprehensive overview of applicants' qualifications.
Lease Management
Provider Feature Description
The lease management feature in AppFolio software streamlines the entire leasing process for property managers. It allows users to create, track, and manage leases effectively. With this feature, users can easily generate lease agreements, track lease terms, and manage lease renewals and terminations. It also enables users to store important lease documents, track rental payments, and communicate with tenants directly through the software. Overall, the lease management feature in AppFolio simplifies the leasing process and helps property managers stay organized.
Document Storage
Provider Feature Description
AppFolio's document storage feature is a robust and organized system that allows users to securely store and manage their documents online. With this feature, users can effortlessly upload, organize, and search for files within the software platform. It offers advanced document management features like folder organization, version control, document sharing, and access control. Users can also attach documents directly to tenant or property profiles, making it convenient for property managers to access and retrieve important documents whenever needed.
Mobile App
Provider Feature Description
The mobile app feature in AppFolio software allows users to access important property management information on the go. With the mobile app, users can easily view and manage tasks, communicate with tenants or owners, and access real-time property data. The app provides a user-friendly interface and provides essential features for property managers to stay productive and responsive while away from their desks.
Reporting & Analytics
Provider Feature Description
The reporting and analytics feature in AppFolio software provides users with powerful insights into their property management operations. Users can generate comprehensive reports and access detailed analytics to gain a deeper understanding of their financials, occupancy rates, maintenance trends, and other key performance metrics. With customizable reporting options and interactive dashboards, users can easily track and analyze data to make informed decisions, identify areas for improvement, and optimize their property management strategies.
How These Features Solve Your Problems
Connect with Software Providers: Ask & Upvote!
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Customer Ratings
Usability
Usability assesses how user-friendly and intuitive the software is. It includes factors like ease of navigation, interface design, and overall user experience. A high rating in this category indicates that users find the software easy to learn and use.
Functionality
and Features
Functionality and Features evaluates the effectiveness of the software's features and its ability to perform its intended functions. It considers the richness of features, their relevance to the users' needs, and how well they integrate to provide a solution.
Performance
and Reliability
Performance and Reliability focuses on the software's speed, responsiveness, and stability. High ratings here would mean the software operates smoothly, with minimal bugs or crashes, and delivers consistent performance.
Customer Support
and Service
Customer Support and Service rates the quality of the customer support provided by the software company. It includes aspects like the responsiveness of customer service, the availability of resources (like tutorials and FAQs), and the overall satisfaction with the support received.
Value for Money
Value for Money assesses whether the software provides good value for its cost. It considers the software's pricing in relation to its features, performance, and the benefits it offers to the user. A high rating here indicates that users feel the software is priced fairly for the value it provides.
Customer Reviews
Software Security Features
Software Integrations
Seamless Connections: Unleash the Power of Integrations
Do you love your current software, but wish it could talk to the others in your tech stack? We hear you! That's where integrations come in.
Here, you can find a comprehensive list of software that integrates with this software, allowing you to:
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Streamline workflows: Effortlessly transfer data between applications, eliminating manual entry and errors.
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Boost productivity: Automate tasks and save valuable time by letting your software work together.
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Gain deeper insights: Combine data from different sources for a unified view of your operations and customers.
Find Your Perfect Match:
Simply browse the software listings below. Each listing will indicate if it integrates with our solution, making it easy to build a powerful, connected ecosystem for your business needs.
Not listed here? No problem! We're constantly expanding our integration network. Feel free to reach out to us to discuss potential integrations with your favorite software.
Customer Support & Implementation
Software Deployment
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Deployment options:
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On-premises: This means that the software is installed on the customer's own hardware and software. This option can be more secure and give the customer more control over the software, but it can also be more expensive and time-consuming to maintain.
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Cloud-based: This means that the software is hosted on a third-party server. This option can be more scalable and cost-effective than on-premises deployment, but it can also be less secure and give the customer less control over the software.
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SaaS (Software as a Service): This is a type of cloud-based deployment where the customer accesses the software over the internet. SaaS is a good option for businesses that need a quick and easy way to deploy software, but it can also be more expensive than other deployment options.
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Web-based: This means that the software is accessed through a web browser. Web-based software is typically easy to use and deploy, but it may not have the same features as other types of software.
Device Compatibility
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Device Compatability:
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Desktop: This means that the software is compatible with desktop computers running Windows, macOS, or Linux.
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Mobile: This means that the software is compatible with mobile devices running iOS or Android.
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Tablet: This means that the software is compatible with tablet devices running iOS or Android.
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Web: This means that the software can be accessed through a web browser.
Customer Support Options
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Self-service support
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Knowledge Base: A comprehensive collection of articles, FAQs, and troubleshooting guides that customers can access to resolve issues on their own.
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Online Forums: A platform for customers to discuss issues, share solutions, and connect with other users.
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Tutorials and Videos: Step-by-step guides and visual demonstrations that help customers learn how to use the software.
Reactive support
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Email Support: Customers can send email inquiries to the support team, who will typically respond within 24 hours.
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Phone Support: Customers can call a toll-free number to speak directly with a support representative.
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Live Chat: Customers can chat with a support representative in real time through a web-based chat interface.
Proactive support
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In-app Help: Contextual help and support options embedded directly within the software application.
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Predictive Support: AI-powered systems that anticipate potential issues and proactively offer solutions to customers.
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Account Management: Dedicated support representatives assigned to specific customers to provide personalized assistance.
Escalated support
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Ticket Escalation: For complex or unresolved issues, customer support tickets can be escalated to higher levels of expertise.
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On-site Support: For critical issues, technical support personnel can be dispatched to the customer's location to provide in-person assistance.
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SLAs (Service Level Agreements): Customers can pay for premium support services with guaranteed response times and resolution times.
Manuals & Resources
Awards & Achievements
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Testimonials & Case Studies
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Blog Integration
The provider has not yet listed their blog for integration with the L2Business Platform.